Helpdesk
Tickets from email, website forms and your API, with departments, SLAs, canned replies, merging and spam control.
Entira by Edurealm
Your whole business, in one system
Entira runs your helpdesk, WhatsApp, customers, sales, billing, finance, hiring, people and payroll in one place, under your own name, logo and colours, on your own server. Made for SaaS companies, startups and hosting businesses.
Customers & service
Serve every customer from one place
One customer record behind every ticket, message, meeting and invoice.
A shared WhatsApp inbox on Meta's own Cloud API, and billing notices sent as approved WhatsApp templates.
Customers & portal
Accounts, contacts and their products in one record, with custom fields, files and every email sent, and a portal where customers follow their requests and invoices.
Newsletter & email
Campaigns for your subscribers and service announcements for every customer, with templates, opens and clicks, all sent from your own domain.
Appointments
Meetings with customers, on site or in your own online rooms, with reminders, and an invoice on booking when they are charged.
Calendar
Appointments, follow-ups and interviews on one calendar, with a feed for your phone and a morning email of your day.
Sales & billing
From the first lead to every renewal
Selling, billing and getting paid, with the customer's whole history in view.
Sales
Leads on pipelines you define, from website forms, imports or your team, with follow-ups and reminders on a board or a list. A won lead becomes a customer in one step.
Quotes & invoices
A document builder that shows what will print, with price lists, many currencies, credit notes, payments and refunds.
Renewals & reminders
Products renew on schedule, reminders go out by email and WhatsApp, and an unpaid product can be suspended on schedule.
E-invoicing & taxes
Invoices sent to the Egyptian Tax Authority's e-invoicing system, withholding-tax receipts, and VAT and withholding reports counted when paid.
Order form
A public order form for your plans, options and domain names. An order becomes an invoice at once, or a quote your team confirms.
Hosting automation
cPanel accounts, SolusVM virtual servers and domain names set up, suspended and renewed by Entira, with your catalog, customers and invoices imported from WHMCS.
Finance & people
Run the company behind the customers
The money and the team, in the same system as the customers they serve.
Finance
Company accounts and transfers, expenses and recurring charges, suppliers, and bank statements matched line by line.
Performance & cash flow
Cash flow and the numbers behind your profit, with commissions worked out for your salespeople and partners.
Hiring & careers
Your careers page and job boards on your own website, application forms, interviews, feedback and offers with approval.
People
Every employee's record, contracts and documents, with probation, renewals and notice periods followed for you.
Payroll
A monthly run from pay items, bonuses and deductions to approved payslips, emailed as PDFs and paid with evidence.
Reports
Tickets, appointments and taxes, with every figure leading back to the records behind it.
Inside Entira
Made for the work behind the work
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Helpdesk
Every request in one inbox, with its department, priority and time left on its SLA.
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Careers page
Your open positions on your own careers page, each with its application.
AI assistants
Work with your data in plain language
Connect Claude, ChatGPT or another assistant to Entira. It works as the person who connected it, and can do only what their role allows.
- Reading by default; adding, editing and deleting only when allowed
- Administrators decide what assistants may do
- Sign-ins expire, and can be revoked at any time
Your brand
Your name on the door
Entira wears your brand. Your logo sits at the top, your colours run through every screen, and your emails come from your own domain. Your customers see your company.
- Your name, logo and five brand colours, set in minutes
- Several brands and products under one roof
- Your own domain, server and database
Security
Built to be trusted with your business
Permissions on everything
Every screen and every action belongs to a role, so people see only what their role allows.
Modern sign-in
Edurealm ID, or accounts of your own with passkeys, two-factor and sign-in links by email.
Safe with what comes in
Incoming email is never shown as HTML, and attachments are never opened in the browser.
A record of every change
Tickets, invoices, payments and people each keep their own history.
Your data stays yours
Entira runs on your server, in your database, under your own backups.
Signed releases
Every update is signed by Edurealm and checked before it installs.
Install
Up and running without a terminal
Entira installs on ordinary cPanel hosting and keeps itself up to date.
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Create a database
In cPanel, in two minutes.
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Upload one file
The installer checks your server, downloads Entira and sets everything up.
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Stay current
Signed updates install themselves; one that fails its checks goes back to the version that worked.
Questions
Entira in short
What is Entira?
Entira is an all-in-one business system by Edurealm: helpdesk and WhatsApp, customers, sales, billing, finance, hiring, people and payroll in one place, under your own brand and on your own server.
Who is Entira for?
SaaS companies, startups and hosting businesses that want one system to serve their customers, bill them and run the company.
Does Entira work with WhatsApp?
Yes. Entira connects to Meta's WhatsApp Cloud API directly: your team answers customers from a shared inbox, and billing notices can go out as approved WhatsApp templates.
Does Entira support e-invoicing in Egypt?
Yes. Entira sends invoices to the Egyptian Tax Authority's e-invoicing system, keeps withholding-tax receipts, and reports VAT and withholding tax counted when paid.
Can we move from WHMCS?
Yes. Entira imports your catalog, domain extensions, customers, products, hosting accounts, domains and invoices from WHMCS.
Where does Entira run?
On your own server, even ordinary cPanel hosting, in your own database. It installs from one file and keeps itself up to date with signed releases.